ℹ️If the response provided does not fully address the Information Request, you can request further information to continue the communication. Requesting further information starts a new communication round while retaining the history of previous requests and responses.
Requests that have received a response are displayed under the Responded tab, rather than Open.
Request Further Information
Click “Request Further Information” to open the request form.
Complete the request
Complete the required fields and update the Response Required By date if necessary.
🔔 Ensure the Response Required By date allows sufficient time for the responder to review and provide the requested information.
Review and issue the request
C-COM will generate a communication based on the information provided. Review the generated communication to ensure that the details are correct.
If changes are required, click “Cancel” to return to the request and make the necessary changes. Once the request is correct, click “Send” to issue it.
After requesting further information
Once the request has been issued, the Information Request status changes to Open, and a new communication round begins.
The new communication round is added to the Information Request history, while the previous request and response remain available for reference.